Online Learning Modules: a series of 20 to 40 minute talks designed to teach
you key leadership concepts and skills.
Adaptive Leadership: (31 slides, 26 minutes)
Leaders today face many types of challenges: technical ones, which can be answered by experts using currently existing knowledge,
and adaptive ones, which can be difficult to understand and have no ready solution. When leaders are faced with the most complex
challenges they need to bring the tools of adaptive leadership to bear. This module introduces the topic, the basic tools, and what
leaders need to know in order to survive in leadership when leading crisis and change efforts.
The Behavioral Event Interview: (30 slides, 33 minutes)
This session addresses interviewing done right - and wrong - in organizations. This program discusses how to use Behavioral
Event Interviewing when you are hiring a new employee and helps you prepare for your success when you are the candidate
answering the questions.
Principles of Authentic Partnership: (23 slides, 22 minutes)
The first module in a two-part series on working with community partners. In this module Al Richmond talks about how forming an
authentic partnership with your community partners can lead to better results in that community, and the underlying principles that help lead to authentic partnerships.
Influence in Negotiation: (21 slides, 20 minutes)
This module talks about the different kinds of influence you can bring to bear during negotiation, which types are best to use,
and what you can do to increase your influence if you don't have much.
Communication in Crisis Situations: (23 slides, 26 minutes)
Communicating information can be difficult in the best of times, but when your target audience is under stress or in a crisis,
delivering a message that is heard and retained is even more difficult. This presentation teaches skills you can use to deliver information
to a stressed audience in a way that is more likely to be heard and remembered.
Leadership Success and Derailment: (47 slides, 37 minutes)
This session discusses several factors that impact a leader's success - or the factors that can derail either their
success or their careers. It explores competitive advantage as well as the critical success factors that underlie
organizational change. The module presents the select skills in which great leaders shine - and relates these to
life long learning and your leadership development.
GroupThink and How to Create Thought Diversity in Organizations: (23 slides, 26 minutes)
Groupthink is a crippling organizational phenomena that occurs when a few people or personality styles
dominate a group's culture so completely that there is no room for those with other styles, perspectives, needs,
or beliefs to get their ideas on the table. It has strong links to cultural incompetence as well. This program
identifies the characteristics of group think and presents several tools for inculcating thought diversity into
organizations.
Why Emotional Intelligence is Crucial to Your Success: (23 slides, 26 minutes)
Traditional training and education does a very good job at preparing professionals with the requisite "hard" technical skills
required for executing the tasks of the job. But most traditional training programs don't excel at teaching that other critical
ingredient, the soft skills. Yet problems with soft skills are one of the major factors behind career derailment today.
These include an array of emotional and social capabilities, competencies and skills that influence one's ability to succeed
in coping with the demands and pressures of life. This session addresses the most commonly identified soft skills and explores
those most closely related to success at work.
How you can improve your emotional intelligence: (43 slides, 28 minutes)
Most degree training program do a very good job at preparing professionals with the requisite "hard" technical skills they need to have.
But most traditional training programs don't excel at teaching that other critical ingredient, the soft skills. Yet problems with soft skills
are one of the major factors behind career derailment today. This session addresses practical strategies for building the most salient components
of emotional intelligence that are crucial for resilience and success in the workplace.
The Powerful Apology: (23 slides, 27 minutes)
More important than a leader's ability to develop relationships is their ability to mend relationships that are stressed
or broken. Apologizing is an essential tool to mend relationships with individuals and the public. When done right, it
helps mend and build relationships. When done wrong, it can ruin them.
Peer Coaching: (15 slides, 13 minutes)
Peer Coaching is a useful tool to empower your employees and peers to help each other solve their
problems and share best practices, without coming to you every time they need an answer.
11 Strategies to building a Great Team: (30 slides, 31 minutes)
Leaders build great organizations through building a great team. As a leader, developing people should be among your highest
priorities. Great leaders have a solid plan for developing their talent and leadership from within the organization.
In this program you will learn 11 strategies to help you develop those on your team.
Perfect Persuasion: Concepts in S.P.I.N. Selling: (24 slides, 23 minutes)
Do you find having persuasive conversations a bit like a boxing match? A race in which everyone throws in their evidence to prove their point?
If persuasive conversations are frustrating for you, or not as successful as you would like, check out this program on Perfect Persuasion—it uses
a different technique to help you communicate your message.
Managing Difficult Conversations, Part 1: The Dynamics of Difficult Conversations (28 slides, 31 minutes)
Leaders require the skills to artfully manage the difficult conversation. In order to successfully master this skill,
you must understand the dynamics going on behind high-tension situations that often make uncomfortable conversations so difficult.
This program explains how conversations can become derailed and how to make them safe-so that you can use the tools discussed in
Part 2 of Managing Difficult Conversations.
Managing Difficult Conversations, Part 2: Tools and Strategies (30 slides, 33 minutes)
You simply cannot escape difficult conversations-so you need to be ready for them. This program gives you 12 tools to use
that can be invaluable for managing difficult conversations. Each tool is illustrated with examples It is helpful to complete
Part 1 of Managing Difficult Conversations first-since understanding the dynamics behind difficult conversations will help you
make sense of how and why each of these tools work.
Creating an Innovative Team: (36 slides, 30 minutes)
Innovation is a critical key to success—but how do you help your culture become an innovative one? This session addresses the four
components of innovation and gives specific strategies of how to promote each. While it links with the “FourSight Innovation Tool”
having taken that instrument is not required for learning eight practical skills from this program.
Employee Engagement: (28 slides, 26 minutes)
What is employee engagement? Is it the same as employee satisfaction? How does it relate to productivity, retention, and loyalty?
Find out what the data say you can do as a leader to engage those on your team in this short session.
Cultural Competence: Why global teams fail (34 slides, 34 minutes)
If you work cross culturally, whether that means going to different countries or leading a globally diverse (or culturally diverse) team here at home,
there are a lot of stumbling blocks that can trip up a well-intended manager, leader, or team mate. Learn why so many global teams fail—and what you can
do about it.
Cultural Competence: Understanding how diverse groups function (33 slides, 36 minutes)
People are different. Much of that difference can be attributed to cultural differences. Culture isn’t good or bad…it’s just different.
Misunderstanding culture can lead to disappointing or painful outcomes. Learn about cultural competence and how to wrok with multinational
and diverse teams.
Critical Thinking for Business Leaders (47 slides, 27 minutes)
Being an excellent leader requires greater clarity in thinking and more sophisticated skills than are required by everyday challenges:
“thinking is to critical thinking as walking is to ballet.” This module will teach you how to employ cultivated, disciplined thinking skills,
and how to recognize when sloppy thinking can be hindering your effectiveness. In this module, you’ll learn how to understand your thinking
style and build your critical thinking skills so that you can make better business decisions.
Papers
Publications and White Papers: a collection of useful publications on
leadership topics.
The Skype Interview:
For high level initial interviews, the Skype interview, or videoconference,
is replacing the airport interview. In a videoconference interview, you need
an additional set of knowledge and skills in order to come across as polished
and professional. Fortunately, with a little preparation, its easy to do, even
for the luddites among us.
The Communication Compass:
A useful framework on structuring your opening comments of a speech or talk
that helps ensure that everyone listening is paying attention.
S-N Bridging
A tool based on Jungian Psychology designed to bring a listener's focus back
on topic when they are tuning out because you are not saying the kinds of
things they are receptive to hearing
Saving the Conversation
A set of tools you can use to ensure more complete group participation in
meetings and conversations.
The Power of Positive Personal Regard
Not every manager has has the actual power to reward or punish employees in
an efficient manner. In some fields, there are few carrots and few sticks. As
for titles, so often they fail to convey what we do and fall far short of
symbolizing any “power of the office.” So what is one to do with pockets empty
of such tools? Often, an effective manager means working with different tools.
None can be more effective than personal power.
Employee Engagement
It is every manager’s dream to lead a team of highly engaged workers. High
engagement means higher productivity. It means higher morale. It means mission
critical becomes mission accomplished. Just how engaged does the workforce of
this new millennium look? And more important, what can a public health manager
do to help employees become more engaged and more successful at work?
Creating Thought Diversity: The Antidote to Group Think
We hear a lot about the importance of diversity in the workplace these days.
You may think that having a diverse workforce is just a way to “look like” the
population you serve. You may promote diversity because you have to, or because
it’s politically correct. But the most important reason to promote diversity is
because a diverse group of people brings diverse ways of thinking about things.
And you can build “thought diversity” no matter who you have at the table.
Emotional Intelligence in theWorkplace
Traditional public health training does a very good job at preparing
professionals with the requisite “hard” technical skills they need to have in
order to protect the public’s health. But most traditional training programs do
not excel at teaching that other critical ingredient, the soft skills.
